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Identification and Analysis of Factors Affecting Outsourcing of Services in National Iranian Gas Company
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Somayeh Heydari Gojani1   , Mousa Rezvani Chaman Zamin2 , Nasrin Khodabakhshi Hafashjani3 , Pouran Sourati1 |
1- Department of Management, As,C., Islamic Azad University, Astara, Iran
2- Department of Management, As,C., Islamic Azad University, Astara, Iran , mo.rezvani@iau.ac.ir
3- Department of Management, Kha,C., Islamic Azad University, Khalkhal, Iran |
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Abstract: (2 Views) |
Given the large volume of activities and projects of National Iranian Gas Company, outsourcing of services is one of the key strategies for higher productivity, cost reduction, and focusing on core activities. This study aimed to identify and analyze the factors affecting outsourcing of services in National Iranian Gas Company. The research method was a mixed (qualitative-quantitative) method. The target population of the research was experts who were aware of the research topic, and 14 people were selected as the research sample based on purposive sampling available until saturation. The data collection tools were semi-structured interviews and paired comparison questionnaires. Qualitative data were analyzed using thematic analysis based on the Braun and Clark model to identify effective solutions for managing organizational dehumanization, and quantitative data were analyzed using the DEMATEL technique, and Maxqda10 and Excel2016 software were used for this purpose. After analyzing the data in the qualitative section, 97 primary concepts were categorized into 21 sub-themes and 9 main themes effective on outsourcing services. In the quantitative section, the results of the DEMATEL causal analysis showed that policy-making factors, attitude change, awareness raising, strategic planning, empowerment, and management style are the most key factors in outsourcing services in the National Iranian Gas Company and have the greatest impact on other factors. Therefore, outsourcing services in the National Iranian Gas Company as a new management strategy has significant potential to increase efficiency, reduce costs, and focus more on core activities. However, the sustainable success of this strategy will not be possible without changing the attitude of managers and adopting coherent and long-term policies.
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| Keywords: Outsourcing, Services, Policy-making, Empowerment. |
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Full-Text [PDF 1233 kb]
(1 Downloads)
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Type of Study: Research |
Subject:
Management
Received: 2026/08/16 | Accepted: 2026/08/1 | Published: 2026/08/1
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